Effective September 21, 2026 · Business customers only
1. Agreement and acceptance
These Business Terms of Service (“Terms”) are an agreement between Storage Lead Solutions LLC (“SLS,” “we,” “us,” or “our”) and the business or organization purchasing, requesting, or using our services (“Client,” “you,” or “your”). By signing an order form or service agreement, checking an acceptance box, paying an invoice, or using paid Services after receiving these Terms, Client agrees to be bound by them.
Any signed service agreement, statement of work, proposal, or order form (“Order”) is incorporated into these Terms. If an Order directly conflicts with these Terms, the signed Order controls only for that conflict.
2. Business use and authority
Services are offered only for commercial use, not personal, family, or household purposes. The individual accepting these Terms represents that they are at least eighteen years old and authorized to bind Client. Client is responsible for all users, employees, contractors, locations, and accounts covered by an Order.
3. Services and scope
SLS may provide Google Business Profile support, listing review, call tracking, call review, missed-call analysis, competitor monitoring, reporting, recommendations, and related consulting described in an Order. Anything not expressly included is outside scope and may require a separate fee or Order. Timelines are estimates unless expressly guaranteed in a signed Order.
4. No guarantee of business results
SLS does not guarantee search placement, profile visibility, call volume, lead quality, conversion rate, occupancy, rentals, revenue, profit, customer retention, or any other business result. Results depend on conditions outside SLS’s control, including Client pricing, inventory, staff performance, response time, property condition, competition, seasonality, market demand, advertising, customer behavior, platform algorithms, and third-party policies.
Reports, audits, forecasts, comparisons, and recommendations are professional opinions based on information available at the time. They are not promises, warranties, financial advice, legal advice, or guarantees of future performance.
5. Google and other third-party platforms
Google, CallRail, payment processors, telecommunications providers, hosting providers, facility-management systems, and other third parties are independent from SLS. SLS does not control their algorithms, rankings, policies, availability, pricing, enforcement, suspensions, outages, data, or decisions.
Client understands that edits to a Business Profile or other account may affect visibility, ranking, customer behavior, verification status, or platform review. A platform may reject, reverse, delay, restrict, suspend, or remove a profile or feature with or without notice. SLS is not liable for losses caused by a third-party platform, policy change, outage, enforcement action, algorithm change, inaccurate third-party data, or Client’s failure to comply with platform rules.
Client will remain the owner or co-owner of its Google Business Profile and grants SLS only the manager or other access reasonably needed to perform Services. Client may revoke access, subject to outstanding obligations and resulting limits on our ability to perform.
6. Client authorization and approvals
Client authorizes SLS to access, review, configure, and modify covered accounts and business information within the agreed scope. Client is solely responsible for confirming that all names, addresses, hours, categories, services, prices, contact information, images, statements, and other supplied information are accurate, current, lawful, and authorized.
SLS may implement routine optimizations within scope. SLS will seek Client approval before material changes to core business identity information when reasonably practicable. Client must review requested approvals promptly and must review completed work and notify SLS in writing of any suspected error or unauthorized change within ten business days. Client’s instructions, approvals, delays, failure to respond, and failure to review may affect results and relieve SLS from responsibility for resulting delay or harm.
7. Client responsibilities
Client will provide timely cooperation, accurate information, lawful account access, and necessary approvals. Client is responsible for its operations, pricing, rental availability, customer service, employee conduct, sales practices, regulatory compliance, and business decisions. Client will maintain backups or records of important content and account information and will not provide passwords through unsecured forms.
8. Call tracking, recording, and communications compliance
Client is solely responsible for determining whether and how calls may be tracked or recorded and for providing all notices and obtaining all consents required by federal, state, and local law. This includes laws applicable to callers, employees, applicants, customers, and people located outside Client’s home state. Client must supply approved disclosure language and legal instructions when required. SLS may disable recording or decline work that presents legal or compliance risk.
9. Fees, recurring billing, and cancellation
Fees are stated in the applicable Order. Unless stated otherwise, subscriptions renew automatically each month and Client authorizes recurring charges to the payment method on file. Taxes, advertising spend, telephone usage, tracking-number charges, software fees, third-party fees, custom work, and out-of-scope work are additional unless expressly included.
Client may cancel recurring Services by giving at least thirty days’ written notice to info@storageleadsolutions.com. Cancellation takes effect after the applicable notice period. Fees already paid, earned, committed, or incurred are nonrefundable except where required by law or expressly stated in a signed Order. Client remains responsible for all charges through the effective cancellation date.
10. Suspension and termination
SLS may suspend or terminate Services for nonpayment, unlawful activity, security risk, abuse, failure to cooperate, platform-policy risk, material breach, or conduct reasonably likely to harm SLS, a third party, or a covered account. Either party may terminate for an uncured material breach after written notice and a reasonable opportunity to cure when cure is possible. Provisions that by their nature should survive termination will survive, including payment, confidentiality, ownership, disclaimers, indemnification, limitations of liability, and dispute terms.
11. Intellectual property and Client materials
Client retains ownership of materials it supplies and grants SLS a limited license to use them to perform Services. SLS retains ownership of its preexisting and general tools, templates, methods, processes, know-how, report structures, software, and non-Client-specific materials. Upon full payment, Client may use final Client-specific deliverables for its internal business purposes unless an Order states otherwise.
12. Confidentiality
Each party will use reasonable care to protect the other party’s nonpublic business information and use it only to perform or receive Services, exercise rights, or comply with law. Confidential information excludes information independently developed, lawfully received without restriction, publicly available without breach, or approved for release. A party may disclose information when legally required after providing notice when legally permitted.
13. Disclaimer of warranties
To the maximum extent permitted by law, the website and Services are provided “as is” and “as available.” SLS disclaims all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, uninterrupted availability, and any warranty arising from course of dealing or usage of trade.
14. Limitation of liability
To the maximum extent permitted by law, SLS and its owners, members, employees, contractors, and agents will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages; loss of revenue, profits, goodwill, data, rankings, opportunities, customers, tenants, or business; cost of substitute services; profile suspension; account restriction; or interruption, even if advised that such loss was possible.
To the maximum extent permitted by law, SLS’s total aggregate liability arising from or relating to the website, Services, or the parties’ relationship will not exceed the fees actually paid to SLS under the applicable Order during the three months immediately preceding the event giving rise to the claim.
These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not exclude liability that cannot lawfully be excluded or limited.
15. Client indemnification
To the maximum extent permitted by law, Client will defend, indemnify, and hold harmless SLS and its owners, members, employees, contractors, and agents from third-party claims, damages, penalties, fines, losses, liabilities, costs, and reasonable attorneys’ fees arising from Client-provided content or information; Client instructions or approvals; Client’s products, property, employees, customers, or operations; Client’s violation of law or third-party rights; call tracking or recording directed or approved by Client; Client’s breach of these Terms; or Client’s misuse of the Services. SLS will provide reasonable notice and cooperation, and Client may not settle a claim in a manner that admits fault by or imposes obligations on SLS without written consent.
16. Dispute-resolution process
Before filing a lawsuit, the complaining party must send a written notice describing the dispute, the supporting facts, and the requested resolution. Authorized representatives of both parties will then attempt in good faith to resolve the matter for at least fifteen business days.
If unresolved, the parties will attempt confidential, nonbinding mediation in Clark County, Washington, with a mutually agreed mediator. The parties will share the mediator’s fee equally and pay their own legal fees unless they agree otherwise. If they cannot agree on a mediator within fifteen business days, or mediation does not resolve the dispute, either party may proceed in court. A party may seek temporary or emergency injunctive relief without completing these steps when necessary to prevent immediate irreparable harm.
17. Governing law and exclusive venue
Washington law governs these Terms and every dispute arising from the website, Services, or the parties’ relationship, without regard to conflict-of-law principles. The state and federal courts located in Clark County, Washington, have exclusive jurisdiction and venue, and each party consents to personal jurisdiction there. Eligible claims may be brought in Clark County small claims court.
18. Force majeure
SLS is not liable for delay or failure caused by events beyond its reasonable control, including platform changes, internet or telecommunications failures, outages, cyberattacks, labor disruptions, natural disasters, government action, supplier failures, or utility interruptions.
19. Changes to these Terms
SLS may update these Terms prospectively by posting a revised effective date. Material changes affecting an active paid subscription will be communicated through reasonable electronic notice. Continued use after the effective date constitutes acceptance to the extent permitted by law; otherwise, the prior version continues to govern earlier conduct.
20. General provisions
These Terms and incorporated Orders are the parties’ entire agreement regarding their subject matter. Amendments must be in writing or accepted through an authorized electronic process. Client may not assign an agreement without SLS’s written consent; SLS may assign it in connection with a merger, reorganization, sale, or transfer of its business or assets. If any provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue. Failure to enforce a provision is not a waiver. Electronic records and signatures may be used.
21. Contact and legal notices
Questions, cancellations, and dispute notices must be sent to info@storageleadsolutions.com. A notice is effective when receipt is confirmed or otherwise documented.